I work with PR consultancies to improve profitability and service quality, and strengthen staff and client retention.

My engagements are project-based and focus on delivering real results by improving processes and standards across client relationship management and agency management.

The benefits to agencies are simple – discrete quality and operations challenges can be resolved, adding value and improving profitability, without diverting revenue generating consultants away from client service and new business.

New service - > CMS Preparation; for new PRCA joiners, re-auditing agencies and those contemplating future membership

Chief-Operating-Officer-On-Demand Services